Refund Policy
This Refund Policy applies to all purchases made through cerebra-ai.tech ("Service") and forms part of our Terms of Service. Please read it before completing any purchase.
1. Nature of the Product
Cerebra AI sells digital products delivered immediately upon payment — specifically, AI-generated analytical Reports produced from data you supply. Because the Report is generated and made available for download as soon as your payment is processed, the Service involves the supply of digital content not supplied on a tangible medium.
By completing a purchase and clicking "Generate Report", you expressly acknowledge that the digital content delivery begins immediately and that, in accordance with applicable consumer protection law (including EU Directive 2011/83/EU Art. 16(m) where applicable), you waive your right of withdrawal once the Report generation has commenced.
2. When Refunds Are Available
Despite the above, we handle refund requests fairly. We will issue a full refund in the following situations:
- Technical failure. The Service accepted your payment but failed to generate or deliver the Report, and the issue cannot be resolved within 24 hours.
- Duplicate charge. Your payment method was charged more than once for the same Report due to a system error.
- Report not delivered. The download link was never made available and the issue cannot be resolved within 24 hours.
Refund requests must be submitted within 14 calendar days of the transaction date.
3. When Refunds Are Not Available
We cannot offer refunds in the following cases:
- You downloaded the Report (partial or full) — the digital product has been delivered.
- The Report was generated successfully, but you are dissatisfied with the analytical conclusions — the quality and scope of analysis depend heavily on the data you uploaded. We recommend using the free tier to verify the Service suits your needs before purchasing.
- You uploaded incomplete, incorrect, or misleading data, resulting in a Report that does not meet your expectations.
- You changed your mind after payment while the Report was already generating.
- More than 14 days have passed since the transaction date.
4. Refund Summary Table
| Situation | Refund eligible? |
|---|---|
| Technical failure — Report not generated | Yes — full refund |
| Duplicate charge due to system error | Yes — duplicate amount refunded |
| Report delivered but not downloaded | Case-by-case (within 14 days) |
| Report downloaded | No |
| Dissatisfaction with analysis quality | No |
| Change of mind after generation started | No |
| Request after 14-day window | No |
5. How to Request a Refund
To submit a refund request, email us at [CONTACT EMAIL] with the following information:
- Subject line: Refund Request — [your transaction ID or order number]
- A brief description of the issue.
- Any error messages or screenshots you received.
- The email address used for payment (if applicable).
We will acknowledge your request within 2 business days and aim to resolve it within 7 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank or card issuer.
6. Subscription Plans (Future Tiers)
If subscription-based access tiers are introduced in the future, the following terms will apply unless stated otherwise at the time of purchase:
- You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period.
- No partial refunds are issued for unused days within a billing period.
- Refunds for the most recent billing cycle may be granted on a discretionary basis if requested within 3 days of renewal and the plan has not been used in that cycle.
Specific subscription refund conditions will be displayed clearly at the point of purchase.
7. Consumer Rights
Nothing in this Policy limits any statutory rights you may have under the consumer protection laws of your jurisdiction. If you believe your statutory rights are not being respected, you are entitled to contact the relevant consumer protection authority in your country.
For EU consumers: information on alternative dispute resolution is available at the EU Online Dispute Resolution platform.
8. Changes to This Policy
We may update this Refund Policy from time to time. The current version is always available on this page. Changes do not affect refund requests already in progress.
9. Contact
For any questions about this Policy or to submit a refund request, contact us at [CONTACT EMAIL].
Operator details: [COMPANY / SOLE PROPRIETOR NAME] · [REGISTERED ADDRESS]